Refund policy

Last updated: October 18, 2026

Returns and order issues

Please inspect your order on arrival.

Change-of-mind returns are not accepted for made-to-order prints, except where required by law. If your order arrives damaged or contains an incorrect item, contact hello@pricklymoonstudio.com with your order number and clear photos of the item and packaging. Please keep the item and packaging, and don’t send anything back unless return or collection instructions are provided. If a return or collection is needed, the instructions and shipping arrangements will be confirmed during the claim review. Any remedy will be handled in accordance with applicable law.

Cancellations

You can request cancellation or removal of items from your order for 24 hours after the order is placed.

To start a cancellation request, contact us.

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

Please contact us at hello@pricklymoonstudio.com.